We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@nugreenstore.com. Please note that returns will need to be sent to the following address:

 #102-4833 Byrne Road Burnaby, B.C. V5J 3H6

If your return is accepted, you are responsible for all shipping costs. Items sent back to us without first requesting a return will not be accepted. 

To return an item, please complete & include this returns form

Repackage the item/s, enclose a copy of your receipt, and ship by insured shipper of your choice. We are not responsible for any shipping or duties that may apply. 

We will refund or credit the value of the item, including taxes. Shipping charges are not refundable. Items that have been used are not refundable. 

You can always contact us for any return question at info@nugreenstore.com.

Our return address for Canada is:

NuGreen Equipment Store
Unit 102 - 4833 Byrne Rd
Burnaby BC
V5J 3H6
Canada

For U.S. Orders, please contact us by email or phone